privacy policy

Medea is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We CollecT

We may collect the following personal information when you visit our website or place an order:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

We only collect information that is reasonably necessary to provide our products and services.

2. How We Collect Information

We collect personal information when you:

  • Place an order through our website

  • Subscribe to our email communications

  • Contact us directly

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Send transactional or service-related emails

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal InformatioN

We may share your information with trusted third parties only where necessary, such as:

  • Payment processors

  • Shipping and logistics providers

  • Website and e-commerce service providers

These third parties are only given access to the information required to perform their services.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using reputable platforms and systems.

6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate. To do so, please contact us using the details below.

7. Cookies

Our website may use cookies to improve functionality and user experience. Cookies do not personally identify you.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: shop@medeaillusion.com

Business Name: MEDEA

Location: Australia